A couple of months ago I bought some new lamps for our living room. They’re those ones with the bulbs that change colour controlled from an app on your phone. It’s nice to be able to adjust the lighting according to the time of day or what you’re doing. The lamps were bought online and supplied by a firm in Germany and, while I’m more than happy with my purchase, there was a problem with one of them which necessitated contacting the firm’s customer service department – which I duly did whilst making a further purchase. The problem was quickly and efficiently resolved and the new purchases promptly dispatched. All in all, a painless and hassle-free process.
It occurred to me today to wonder whether my dealings with this company in Germany will be so straightforward in future. Previously, I had been dealing with them as an EU citizen in…
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